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KMID : 0926620190240030048
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Korean Journal of Hospital Management
2019 Volume.24 No. 3 p.48 ~ p.50
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Perceptions of patient-centered care and patient-centeredness experiences of patients and nurses in comprehensive nursing care units at general hospitals
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Bae Sung-Heui
Lee In-Young
Kim Jeomg-Hyun
Oh Seung-Jin
Shin Su-Jin
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Abstract
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Purposes: This study aimed to compare the perception between nurses and patients about comprehensive care services and to evaluate patient-centeredness experiences at comprehensive nursing care units.
Methodology: We enrolled 267 nurses and 184 patients from comprehensive nursing care units of seven general hospitals. We performed data collection and analysis using structured questionnaires and SPSS/PC 23.0 program, respectively, with frequency, percentage, mean, standard deviation, and χ2. test.
Findings: We observed a significant difference in perception about comprehensive nursing care services between nurses and patients(p < .001). While the patient-centeredness experience score was the highest in the nursing service, it was the lowest in patient right assurance. Regarding patients’ right assurance, ??easy-to-express complaints?? and ??opportunity to participate in decision making?? exhibited the lowest score.
Practical Implication: This study suggests that it is imperative to assess the above-mentioned problems comprehensively to enhance patient centeredness at comprehensive nursing care units.
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KEYWORD
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nursing care, nursing service, patients, general hospital
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